Cancellation Policy

Our Cancellation Policy

Effective Date: 01st June 2023

We understand that plans may change, and we aim to provide you with a flexible and fair cancellation policy. Please take a moment to review our cancellation policy below:

Cancellations within 24 hours of Booking: If you decide to cancel your booking within 24 hours of making the reservation, you are entitled to a full refund.

No-Show Policy: In the event of a no-show without any prior cancellation, no refund will be issued.

Refund Process: Refunds will be processed using the same method of payment used for the original booking. Please allow up to 7 business days for the refund to reflect in your account.

Requesting Cancellations: To cancel your booking, reach out to our customer support team via email or phone. Follow the provided instructions by our customer support to initiate the cancellation process. 

Exceptions: Certain services/events may have specific cancellation policies outlined separately. Please refer to the service/event description or contact our customer support team for more information.

Changes to Bookings: If you wish to modify your booking instead of canceling, we encourage you to reach out to our customer support team as soon as possible. We will do our best to accommodate your changes based on availability.

We reserve the right to update our cancellation policy without prior notice, so we recommend reviewing this policy periodically. By making a booking with us, you agree to adhere to the terms of this cancellation policy.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team.

Thank you for choosing us, and we look forward to serving you!